IVR (Interactive Voice Response) has become the standard means by which many companies initially greet their clients. It’s a highly cost-effective means to connect callers to the right person in the organization.

All the Power without the High Price Tag
Corporations generally spend huge sums of money on their IVR system and it generally requires expensive consultants to make even the simplest changes. With Wildgate’s Personal IVR capability, you can enjoy the benefits of having a professional interface to your customers, tailored by you to suit your needs, for the low price of Wildgate’s All-Business Solutions service.

Personal IVR is a multi-level question and answer method by which the Wildgate system can connect multiple Wildgate phone numbers together directing callers to the right department and/or person.

For example, imagine that yours is a company of twenty people who are located in four facilities across the country with sales personnel often on the road. With Personal IVR, callers could hear the following personal message:

“You have reached Megacorp, where personal fitness is our business. To contact sales, press ‘1,’ to reach marketing press ‘2,’ for the corporate offices press ‘3,’ and for a listing of our exercise facilities press ‘4.’”

When a caller presses “2,” he or she could hear a new message, for example:

“You have reached the marketing department of Megacorp. We bring fitness to you! To talk with an Insta-life representative, press ‘1,’ to talk with a fitness-plus representative press, ‘2,’ to place a refill order press ‘3.’”

Easy to Set Up and Modify
Setting up your Personal IVR is easy and straightforward. You construct a Personal IVR hierarchical “tree” to suit your requirements, based upon the 13 possible things a caller can select at each message: 0 to 9, *, #, and no-response. You define what happens at each response; for example, connect to another number, take a message, call multiple phone numbers simultaneously, hang-up, etc.

Personal IVR is extremely flexible and can be as simple or as detailed as you wish. You can change your Personal IVR system as your company evolves and as often as you wish. Wildgate’s Personal IVR ensures that every caller will get through and every order will be taken. You can leave information for the caller, you can connect them to anyone, anywhere on whatever phone or phones you choose, and people can leave a message or they can leave a fax.

Personal IVR is an extremely powerful communications capability. Put it to work for you!

Related Features:
OneNumber Solution, Unified Communications, Personal Extensions.