The Wildgate Messenger
The Messenger program is a small piece of software that runs
unobtrusively in the background of your operating system and serves as an
excellent way to manage incoming calls and messages. When you receive a call,
the Messenger will immediately let you know that someone is trying to reach you
and gives you various ways in which to direct your caller. The Messenger
program serves as an excellent tool to manage incoming calls while providing a
smooth and professional interface for your callers. The Messenger also informs you of other kinds of messages as they
are received and provides a convenient way to hear or view those messages using
your computer.
Windows System Requirements
To run the downloadable Windows version of Wildgate Messenger, you need all of the following:
- a connection to the Internet
- an active Wildgate account
- Microsoft Windows 95/98/NT/2000/ME
- Microsoft Internet Explorer 4.01 or higher
- an active Wildgate account
Macintosh
The
Messenger client does not currently operation on the Macintosh. The Messenger is the only component of the
Wildgate system that does not function on the Mac.
How to download and install the Messenger
To download and install
the Windows version of the Messenger:
After the installation process you will have a program group called Messenger. This is where you will find the Messenger program as well as an uninstall program you can use to remove the Messenger software at a later time.
Entering your Wildgate account information
Once the Messenger Login box appears on your screen and asks you for your ID and password, type your information in the specified area. The password is the same password that you use to see your Message Center or listen to your emails.
If you share your computer and don't want anybody else to access your account, you can set Messenger to ask for a password each time it is launched by unchecking the "Sign in Directly when program starts" option (if it is currently checked).
To Uninstall
When Wildgate is initially installed, it creates a Start directory named “Wildgate Messenger.” You can get to it by selecting “Start” and “Programs” from Windows. Select Uninstall to remove the Messenger.
Working with the Messenger
Answering calls
When someone calls your
Wildgate number, they will be placed on hold and you will be notified via the
Messenger that there is someone waiting to speak with you. If you have a sound
card and speakers on your computer, you will hear the sound of a phone ringing
and the following pop-up window will appear.
The New Call Notification window will pop-up and will remain visible until you press one of the icons or until the count of “seconds remaining” reaches zero. If the count reaches zero, the window will disappear and this will be declared a “missed call.”
VoiceMail:
Send Caller to Voicemail
You can send the caller on hold directly to voice
mail.
Call back in … minutes.
You can have the system politely ask the caller to call back in 5 minutes
or in the number of minutes entered in to the callback delay. The call back delay setting (as well as the
Forward To number) can be shown by touching the downward arrow to the right of
the Answer icon.
Forward
You can transfer
the caller to another phone number such as your mobile phone. Enter the phone number where you can be
reached. That number will remain in
Messenger until it is subsequently changed.
As soon as you press the Forward button, the caller will hear the message
“Your party has been located. Please
wait while we transfer you.”
Answer
Press the Answer icon to immediately forward the call
to the “Forward To” number that is currently set. To view the “Forward To” number, press the down-arrow to the right
of the Answer icon.
Messenger Alerts and Notification
Messenger will notify you when:
You will hear a sound, which by default is called
“Big Ben.” To change the sound or to
view your alert/sound settings, open the tools menu, options and
then select Customize. Taskbar "Tray" Alerts: How to receive your Messages After you are notified that you have messages, the
Wildgate Client will show the number of message that are waiting for you in
each of the message classes. Simply click on whichever message type you want to receive and you will be transferred
to the corresponding region of the Wildgate Message Center. This will automatically handle login and
passwords for you. Missed Phone Calls The bottom indicator in the Messenger is the number
of “Missed Phone Calls.” This indicates
the number of phone calls that you did not respond to using the Messenger in
the time frame provided in the countdown of “seconds remaining.” ICONs Message Icon By pressing the Message icon at the top of the
Wildgate Client window you are presented with an Immediate Message window that
you can use to send an immediate message to any Wildgate customer. An Immediate Message is sent to the
preferred device of that customer, which could be a pager or a PDA or other
device. Immediate Messages can be
addressed to either the Member Name or to the phone number of the person you
want to reach. Call Log Icon Pressing the Call Log icon sends you directly to the
area in your Message Center where you can view the log of all incoming and
outgoing phone calls to/from your phone number. The FILE Menu Sign-In and Sign-Out By default, the Messenger is always connected to your
Message Center and presents the number of messages that are waiting for
you. From the File menu, select “Sign
out” to disconnect from the Wildgate Servers.
As a result, the Messenger will not notify you of incoming messages or
phone calls. All other Wildgate
features will still be operational. In
many instances, this can be preferable to “Do not disturb” that also
deactivates call-forwarding features. To re-establish the connection with the Wildgate
Servers, select from the File menu “Sign In” at which point the message counts
will be updated and notification of new messages will be re-established using
your computer. The VIEW Menu Status Bar The Status Bar is an indicator on the bottom of the
Messenger window that indicates whether the Client is connected to the Wildgate
Server. This option turns this display
ON or OFF. Always on Top The Messenger Window can be a standard window that is
hidden by other windows or applications, or, it can be set-up as a special
window that is always visible. A check
in front of the word “Always on Top” indicates that this window will stay
visible at all times. Select the menu
item to toggle the check ON or OFF. The TOOLS Menu Wildgate Select this to immediately bring up your Wildgate
Message Center in a browser window. Online and Do Not Disturb The Interaction between Messenger and MyPhone Service The Wildgate Messenger is in direct communication with the servers that
handle all of your phone calls.
Therefore, it is important that you understand the impact of certain
settings that affect your overall phone service.
A key setting is found under the Tools menu: Reset Missed Calls Select this menu item to reset the number of missed
calls back to zero. This counter will
go back to zero and will be incremented as new calls come in that were not
picked up nor went to voice mail. Options Select Options to change detailed items that generally you would
not need to adjust. These include: Sign in Directly when Program Starts Check this box to cause the Messenger to
automatically handle its log-in at the time of system boot-up, thus bypassing
the requirement to enter that information at that time. This is a convenient option but should not
be used if you are operating from a common computer accessible by others as
this would provide access to your Wildgate account and its settings. Messenger Minimize and Close Messenger always remains in effect and can be found
in the system tray at the bottom right of the screen as indicated using a
script “W” for Wildgate. Double click
the “W” icon to bring up the message window.
You can make the window disappear using either the Minimize button at
the top right of the Wildgate client or by using the “X” button which does not
actually close the application but acts as a minimize operation instead. Quick Interaction Menu A single click on the Wildgate icon, “W” in the
system tray brings up the Quick Interaction Menu. This includes six commonly used options: Do Not Disturb, Do Not Take Calls Turns off forwarding of all calls as well as
Messenger notifications (pop-up window) Online, I am available Turns on forwarding of calls and Messenger
notifications Go to Message Center Takes you directly to your Wildgate Message Center automatically
handling the User Name and PW. Sign in or out of the Message Center Activates or deactivates the connection to the
Wildgate Message Servers Open Open the Messenger window Exit Shut down the Messenger and all connections.
Windows Messenger Troubleshooting Guide - Your software may display a message that says it can't connect. First, check your email or surf web sites to see if you are connected to
your ISP (Internet Service Provider). Next, make sure you have Microsoft's Internet Explorer version 4.1 or
above installed on your machine. If you use Netscape as your browser, you don't
have to switch to Internet Explorer or even run Explorer. In order to update
your system files, you just have to install Internet Explorer. The Messenger
uses files from Internet Explorer to run. You can download version 5.5 or
higher from: http://www.microsoft.com/windows/ie/default.htm All of the above conditions indicate a connection problem, not a problem
with your user ID or password. (If you receive an Invalid Login error message,
there is a problem with your ID or password.) If you receive a message that says "Another user signed in this
account… disconnecting…” If Messenger was able to connect before, but has suddenly stopped, you
may have lost your Internet connection or we may be having temporary server
problems. These types of problems are usually resolved in a matter of hours. If after verifying your username, password and Internet connection you
are still unable to connect, you're probably behind a firewall that is not
allowing you to connect to the server. Contact your ISP or network
administrator and make sure that they allow traffic on port 888 in through
their firewall.
Online
This is the default setting and your
standard Wildgate settings are active.
When the setting is “Online” all
features such as Call Forwarding and Call Blasting are in
effect.
Do Not Disturb
This overrides your standard
Wildgate settings. It tells the system
that you do NOT wish to be disturbed.
Phone calls will NOT be transferred and features such as Call Blasting
will not be initiated. In addition,
Messenger will not pop-up on your PC screen when a call comes in.
Instead,
all phone calls will be send immediately to voice mail.
To put phone call processing back to the
standard settings, always remember to select Tools and select
“Online”.
If the Wildgate Messenger isn't connecting
If Wildgate Messenger is unable to connect to our servers, one of the following may occur:
- The Messenger may stop responding.
this means that you have logged into the Messenger from another workstation
while still signed in to the messenger on another machine. The Messenger will
allow only one machine to be connected to your account at a time, so the oldest
connection will be disconnected if a newer one is made from another
machine. This can be helpful if you
leave work and sign-in from home.